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Frequently Asked Questions

Undoubtedly, enabling two-step verification on your Yahoo mail account is a smart move that provides extra level of security to your account. In order to add two-step verification to your yahoo mail account, follow the simple steps mentioned below:

  • Login to your Yahoo Mail account and click on the user icon in the upper right-hand corner.
  • Click on the Account Info page.
  • Then, click on the Account security.
  • Look for two-step verification and click on the button to enable it
  • Enter your mobile number
  • Then click on either "send SMS" or " call me"
  • On the basis of your choice you would receive a call or SMS with a code to enter in the verification code field.
  • Enter the code and click on verify
  • Congratulation you have successfully enabled the two-step verification on your yahoo mail account.
  • Congratulation you have successfully enabled the two-step verification on your yahoo mail account.

If you are in a doubt that your Yahoo account has been hacked; then check on the behalf of the signs mentioned below that suggest an account has been compromised or not.

  • You're not receiving any emails since long.
  • Your Yahoo Mail is sending spam emails to your contacts.
  • Your account’s info or settings has been changed without your knowledge.
  • You encounter logins alerts from unexpected locations on your recent activity page.

So, if you are also facing such problems with your Yahoo mail account; sadly your account has been hacked and you need to secure it immediately.

Are you facing trouble in receiving Yahoo Account key on your Device?

Don’t Panic, it may be because you have not enabled “allow notifications from the app”, or have not yet enabled notification in the Yahoo Mail app on your mobile device. So, it’s better to check your device, App setting, and further enable that feature to receive notification.

Despite of turning on the notification, you have still not received push notification on your mobile device, then Click on “Resend” on the Yahoo page where you're attempting to sign in to generate a new sign-in notification. Still not getting an Account key notification? Follow the below mentioned steps to receive the notification.

  • Go to the Yahoo sign-in page on any browser
  • Enter your Yahoo email address
  • Then, Click on Next.
  • Click on Use text or email to sign in.
  • Enter the missing digits of your phone number
  • Click on Submit.
  • If you have access to this phone, click yes, text me an Account Key.
  • You'll be prompted on your device to either tap or enter a verification code to confirm.
  • Click on Continue to access your account.

If you are pissed of receiving error message while getting into your Yahoo Account; then it can be due the password and Yahoo ID combination you entered doesn't match with our records. However, if you are sure that you have entered correct credentials while attempting to sign in; then you must check if the “Caps Lock” or "Num Lock" keys are not turn on. After following these suggestions, still if you can’t login to your account then in might be problem with your browser settings. You may not be aware with the fact that your browser has auto- fill settings. If you have recently changed your yahoo mail Password, you'll need to enter your new password manually to override your browser settings. If you still can’t sign in; then it is most probable that your account has been hacked. It is highly recommended to change your password using the Sign-in Helper.

Yahoo account password is an important credential, which you need to access your Yahoo account. If you have forgotten your Yahoo password; then you can reset it through Sign-in Helper.

You can recover you forgotten Yahoo mail Password by using any of these mentioned below:

  • Sign-in email address or mobile number
  • Recovery phone number
  • Recovery email address

Before starting your recovering process, you need to make sure that you have access to any of these credentials mentioned above.

You are attempting to get into your account but you have forgotten your Yahoo id?

Relax!! You can recover it through the registered mobile number or recovery email address. Get back the access of your account through the Sign-in Helper. Restore your Yahoo account by following the steps mentioned below:

Restore access to your Yahoo account from Desktop
  • Go to the Sign-in Helper.
  • Enter one of the account recovery credentials listed in the Sign-in Helper.
  • Click on “Continue”.
  • Follow the instructions mentioned in the Sign-in Helper.
Restore access to your Yahoo account from your Mobile device
  • Open the Yahoo app by tapping on it
  • Tap on “Trouble signing in”
  • Enter one of the account recovery credentials listed in the Sign-in Helper.
  • Tap on “Continue”.
  • Follow the instructions mentioned in the Sign-in Helper.

If you think someone else has gained the access of your yahoo mail account, it is highly recommended to reset your Yahoo mail account Password immediately. In order to reset your Yahoo mail password; go to the Sign-in Helper page and follow the instruction. Moreover, before landing to the sign-in helper page, make sure that you have access to any of these credentials mentioned below:

  • Sign-in email address or mobile number,
  • Recovery phone number
  • Recovery email address

After you have created a new password for your Yahoo mail account, review our steps to secure a hacked account to review your account's settings for changes.

If the sign in page continues to appear after you click "Sign in," then you are required to reset the “sign in” cookie. Follow the steps mentioned below for changing “sign in” cookie.

  • On the Sign-in page, click on “Sign in as a different user”.
  • Then, enter your Yahoo username and Password, then click Sign in.

If you still face problem in sign in; then you need to try the alternate solution mentioned below in the form of easy steps.

  • First, you need to clear your browser's cookies by pressing “Ctrl+Shift+Delete”.
  • Then close your browser and restart it again.
  • Then go to the sign in page and try to login to your account
  • Repeat these steps again by using a different browser, which supports Yahoo products.

If you looking for the easy ways to change your Yahoo mail password simply follow the steps mentioned below and change your Password in few seconds.

  • Go to the Yahoo Account Info page.
  • Click on the Menu icon Image
  • Click on the Account Security.
  • Click on the Change password.
  • Enter and confirm your new password.
  • Click Continue.
  • Congratulation you have successfully changed your Password.

If you are not able to turn off the account key for your Yahoo mail; then simply follow the steps given in two categories. You can use either of the options according to your preferences.

    Turn off the Account Key from your computer.
  • Open a browser and go to the Yahoo login page
  • Sign in to your account.
  • Go to the Yahoo Account info Page
  • Click on Account security.
  • Click on Manage next to Yahoo Account Key.
  • Click on Disable Account Key.
  • Click on yes, disable Account Key to confirm.
  • Click on Got it.
    Turn off Account Key from an app.
  • Tap on the Yahoo app to open
  • Tap on the Menu icon Image of the Sidebar menu icon
  • Tap on the Account Key.
  • Tap on Manage Account Key.
  • Tap on Yes, disable Account Key to confirm.
  • Tap on Got it.

If you have never received the Account key notification; then you should make sure that you have allowed notification from the App. If you have allowed notification at the time of installing the app; then you need to enable notifications in the Yahoo Mail app and from your mobile device.

If you have not yet received a sign-in notification, then try the steps mentioned below:

  • Open any browser and go to the Yahoo sign-in page.
  • Enter your Yahoo email address and Click on Next.
  • Click on Use text or email to sign in.
  • Then enter the missing digits of your phone number and Click on Submit. If you have access to this phone, click on “yes, text me an Account Key”. If you don’t have access to the number, then get the option to verify your alternate email address instead.
  • You'll be prompted to either tap or enter a verification code to confirm.
  • Click on Continue to access your account.

In this internet dominating world, emails are an asset to the users, which they can’t afford to lose. It contains many personal as well as professional data that may have some confidential information. However, there are numerous reported complaints of Yahoo users, claiming that their emails are lost and they are unable to recover their emails.

In case, you are also struggling to get back your emails, which has been lost in last 7 days; then you can request for restore and the Yahoo engineers will try at their best to recover your lost messages. However, Restorations are not always successful. Here are the three points, which the users should keep in mind.

  • Restorations aren't always successful.
  • Messages can only be restored if the emails are lost or deleted in the last 7 days.
  • Restore requests cannot be canceled.

So, don’t waste your time!! Submit your email restore request now.

Yahoo! has undoubtedly made our life easier by offering us many incredible products, which we can use from anywhere by adding the apps to your Android device. So, if you are facing issues in installing the Yahoo app for android; then you can follow the below-mentioned steps specific to the android device.

  • Go to the Google play store on your mobile device and double tap to open
  • Tap on the Search icon Magnifying glass icon.
  • Enter yahoo app in the search bar
  • Tap the app you want to install.
  • Tap Install.
    • The "App permissions" dialog box appears.
  • Tap on the Accept button to download the app.

Sometimes Yahoo! App stops working and you want to uninstall the app, in order to install it again for smooth access. However, it gets critical, sometimes to delete the app without any trouble. In order to make everything easy for the user, you need to follow the steps mentioned below:

  • Go to your Android device's Home screen
  • Tap on Settings.
  • Then, tap on Apps.
  • Then search for the app (Yahoo! App) you want to uninstall, then tap the app icon.
  • Tap on the Uninstall.
    • The "App permissions" dialog box appears.
  • Tap on ok to confirm

If you are pissed off getting "Temporary Error 14" in your Yahoo Mail account, don't worry, it's nothing you did. It will get correct by itself, it is due to some server problems. In case, you want to get back to your Yahoo account quickly; then you can use the trick mentioned below:

  • Sign out you Yahoo Mail from all desktop and mobile devices.
  • Clear your Web browser's cache.
  • Restart your Web browser.
  • Sign back into Yahoo Mail.

You have just got a new surname after getting married and you want to change your name on your Yahoo mail, as you want to mention your new name as the sender on your Yahoo mail. It is quite easy to change the name that displays to your recipients, just follow the instructions mentioned below:

  • Log into your Yahoo Mail.
  • Go to the Settings menu icon Image of the Settings icon.
  • Click on Settings.
  • Click on Accounts.
  • Click on the Yahoo email account.
  • Enter your new name in the "Your Name" field.
  • Click on Save.